PRIVACY POLICY
1. What Payment Methods Do You Accept?
We accept the following payment methods:
- Mpesa
- Tigo Pesa
- Airtel Money
- Halo Pesa
2. Is My Payment Information Secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption and secure socket layer (SSL) technology to protect your data during transmission. Additionally, we do not store your complete payment information on our servers.
3. When Will My Wallet Be Charged?
Your wallet will be charged at the time of purchase and make payment. If your order includes pre-ordered or back-ordered items, your wallet will be charged when the items are ready to be shipped.
4. Can I Use Multiple Payment Methods?
Currently, we only support a single payment method during the checkout process or service payment.
5. What Should I Do If My Payment Fails?
If your payment fails, please double-check the accuracy of your payment information, including 30 second from your last payment, billing address, and funds availability. Alternatively, you can reach out to our customer support team for help in resolving the payment issue.
6. Do You Offer Refunds for Payments?
Refunds for products and services are subject to our Refund Policy. If you are eligible for a refund, it will be processed using banking service.